Terms of Service

Last updated: 6 October 2026

These Terms of Service govern your use of bellevie.pet and purchases made from BelleVie Pets. By using the website or placing an order, you agree to these Terms. Nothing in these Terms limits any mandatory consumer rights that apply to you.

1. Eligibility and Account Security

You must be legally capable of entering into a contract in your jurisdiction to place an order. If you create an account, you are responsible for keeping your login details secure and for activity carried out through your account.

2. Product Information

We make reasonable efforts to keep product descriptions, photographs, measurements, colours, materials, prices and availability accurate. Minor variations may occur because of screen settings, photography, manufacturing batches, supplier updates or packaging changes.

You are responsible for checking product dimensions, sizing guidance, intended use and care information before ordering. If you are unsure whether a product is suitable for your pet, contact us before purchase.

3. Pet Safety and Suitability

Pet behaviour varies. Unless expressly stated otherwise, no product is guaranteed to be chew-proof, scratch-proof, indestructible or suitable for every animal. You should supervise your pet when introducing a new product, regularly inspect products for wear or damage, and stop use if an item becomes unsafe.

Nothing in these Terms excludes liability for defective products or other liability that cannot legally be excluded.

4. Orders and Acceptance

Submitting an order is an offer to purchase. We may accept, reject or cancel an order where reasonably necessary, including for stock errors, pricing mistakes, suspected fraud, payment failure, shipping restrictions, duplicate orders, unusually large quantities or legal restrictions.

If we cancel an order after payment has been taken and no goods are supplied, we will refund the affected amount.

5. Prices and Payment

Prices and available payment methods are shown at checkout. You authorise us and our payment providers to charge the payment method selected for the amount shown at checkout, including applicable shipping and taxes collected by us.

Obvious pricing, description or technical errors may be corrected. If an error materially affects an order, we may contact you to confirm the corrected terms or cancel and refund the affected order.

6. Shipping, Customs and Delivery

Shipping is governed by our Shipping & Delivery policy. International orders may be subject to local import duties, taxes, brokerage or customs charges unless expressly shown as prepaid or included. Where those charges are legally payable by the recipient, they are the customer's responsibility.

7. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Returns & Refunds policy. For high-value, bulk or unusual returns, we may require additional verification, photographs, tracked and insured return shipping, confirmation of parcel weight and inspection before issuing a refund.

Actual unrecoverable return customs or carrier charges may be deducted from voluntary-return refunds where legally permitted and where those costs are properly the customer's responsibility.

8. Damaged and Faulty Products

If an item arrives damaged or contains a manufacturing defect, please notify us as soon as possible. Our voluntary 30-day guarantee operates in addition to any statutory consumer protection that applies.

9. Misuse and Normal Wear

BelleVie Pets is not responsible for deterioration caused by animal chewing or scratching, misuse, neglect, incorrect cleaning, incorrect sizing or fitting, modification, excessive force or ordinary wear and tear, except where liability cannot legally be excluded.

10. Fraud Prevention and Chargebacks

We may take reasonable steps to prevent fraud and abuse, including order verification, requesting evidence for claims, reviewing return photographs, comparing returned products with order records, confirming parcel weight, recording return condition, limiting quantities and cancelling suspicious orders.

If you believe a charge is incorrect, contact us so we can investigate. We reserve the right to contest fraudulent, inaccurate or abusive chargebacks using relevant order, delivery, communication and return evidence.

11. High-Value Transactions

For unusually high-value orders or returns, we may apply additional verification or security measures, including identity confirmation where legally permissible, signature-required delivery, insured shipping, return photographs, parcel-weight verification and inspection before refund.

12. Promotions

Promotions may have separate terms, expiry dates, product exclusions, minimum spends, geographic restrictions and usage limits. Unless otherwise stated, promotional codes cannot be exchanged for cash.

13. Intellectual Property

Website content, branding, photographs, graphics, product descriptions, designs and other materials owned by or licensed to BelleVie Pets are protected by intellectual-property laws. You may not commercially reproduce, scrape, redistribute or exploit protected content without permission.

14. Prohibited Use

You must not misuse the website, interfere with its security, attempt unauthorised access, introduce malware, submit deliberately false information, manipulate checkout systems, engage in fraud, abuse return processes or use the website in violation of applicable law.

15. Third-Party Services

We use third-party providers for services including ecommerce hosting, payments, analytics, advertising, fulfilment, customer support and shipping. Those providers may have their own terms and privacy notices.

16. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

17. Website Availability

We may update, suspend or discontinue parts of the website for maintenance, security, legal or operational reasons. We do not guarantee uninterrupted or error-free access.

18. Liability

To the maximum extent permitted by law, BelleVie Pets is not liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a consumer purchase. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot be excluded, or any other liability that cannot lawfully be limited.

19. Events Outside Our Control

We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, natural disasters, war, civil disturbance, carrier disruption, customs action, strikes, cyber incidents, governmental restrictions or infrastructure failure. This does not affect rights you have under mandatory consumer law.

20. Severability and Waiver

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply. A delay or failure by us to enforce a right does not waive that right.

21. Governing Law

These Terms are governed by the laws of England and Wales, except that if you are a consumer in another country, you continue to benefit from any mandatory protections and jurisdiction rights provided by the law of your place of residence.

22. Changes to These Terms

We may update these Terms from time to time for legal, operational or commercial reasons. The version published on the website at the time of your order will generally apply to that order unless the law requires otherwise.

Contact Us

If you need help with an order, return, exchange, shipping question, product query, privacy request or anything else, you can contact BelleVie Pets through any of the following methods:

• Email: support@bellevie.pet
• Contact page: visit our Contact Us page at bellevie.pet/pages/contact.
• Live chat: use the live chat button shown at the bottom-left of our website when available.

Postal address:
13 Freeland Park
Lytchett Matravers
Poole
BH16 6FH
United Kingdom