Privacy Policy

Last updated: 6 October 2026

BelleVie Pets respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose and protect information when you visit bellevie.pet, place an order, contact us or otherwise use our services.

Our store is powered by Shopify, which processes certain information in order to provide the ecommerce services used by BelleVie Pets.

Information We Collect

Depending on how you interact with us, we may collect information including:

• Contact information: name, email address, telephone number, billing address and shipping address.
• Order information: products purchased, order value, returns, exchanges, refunds, shipping details and transaction history.
• Payment-related information: payment status, transaction identifiers and limited payment information provided by our payment processors. We do not normally receive or store complete payment card details.
• Account information: account preferences, saved addresses and order history where accounts are available.
• Device and usage information: IP address, browser type, device information, pages visited, referral information, cookies and similar technologies.
• Communications: emails, support enquiries, return requests, photographs, product complaints and other communications with us.

How We Collect Information

We may collect information directly from you, automatically through our website, through cookies and similar technologies, and from service providers such as Shopify, payment processors, fulfilment partners, shipping companies, analytics providers, advertising partners and customer-support providers.

How We Use Personal Information

We may use personal information to:

• Process payments, fulfil orders and provide tracking.
• Handle returns, exchanges and refunds.
• Provide customer support.
• Improve our products, website and customer experience.
• Measure advertising and marketing performance where permitted.
• Detect fraud, prevent abuse, secure accounts and investigate suspicious transactions or returns.
• Comply with legal obligations, resolve disputes and establish or defend legal claims.

Shopify and Other Service Providers

Our store is hosted by Shopify. Shopify may process information about your interactions with our store to provide and improve ecommerce services. We may also share information with providers that assist with payments, fulfilment, shipping, analytics, advertising, customer support, fraud prevention, hosting and IT.

Shipping and Customs

To deliver an order, we may provide shipping partners and, where necessary, customs authorities with information such as your name, address, telephone number, email address and relevant order information.

Advertising, Analytics and Cookies

We may use analytics and advertising technologies to understand website performance and marketing effectiveness. Depending on your location and consent choices, these technologies may involve cookies, device identifiers, conversion tracking and advertising measurement.

Where legally required, non-essential tracking technologies will be subject to your consent choices. You may also manage cookies through your browser and any consent tools shown on our website.

International Data Transfers

Because we use international ecommerce, technology and logistics providers, personal information may be processed outside your country. Where required, appropriate legal safeguards will be used for international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to complete transactions, maintain business records, handle returns, prevent fraud, resolve disputes and comply with tax, accounting and legal obligations.

Security

We use reasonable administrative, technical and organisational safeguards to protect personal information. No online system can guarantee absolute security, and customers are responsible for keeping their account credentials confidential.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete or restrict personal information, request data portability, object to certain processing, withdraw consent, opt out of certain marketing, or object to certain targeted advertising or data sharing. These rights may be subject to legal exceptions.

UK and EEA Customers

If you live in the United Kingdom or European Economic Area, applicable data-protection law may give you additional rights. Depending on the processing activity, we may rely on contractual necessity, legal obligation, legitimate interests or consent as our legal basis.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link in the message. We may still send essential transactional communications concerning orders, shipping, returns, refunds and security.

Children's Privacy

Our store is not intended for children to independently make purchases where they lack legal capacity to do so. We do not knowingly seek to collect children's personal information contrary to applicable law.

Business Transfers and Legal Disclosure

If the business is sold, reorganised, merged or transferred, relevant customer information may be transferred as part of that transaction subject to applicable law. We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, prevent fraud, protect legal rights or defend legal claims.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or security of unrelated third-party websites.

Changes to This Policy

We may update this Privacy Policy as our business, technology or legal obligations change. The latest version will be published on our website with an updated revision date.

Contact Us

If you need help with an order, return, exchange, shipping question, product query, privacy request or anything else, you can contact BelleVie Pets through any of the following methods:

• Email: support@bellevie.pet
• Contact page: visit our Contact Us page at bellevie.pet/pages/contact.
• Live chat: use the live chat button shown at the bottom-left of our website when available.

Postal address:
13 Freeland Park
Lytchett Matravers
Poole
BH16 6FH
United Kingdom