Shipping & Delivery

Last updated: 6 October 2026

BelleVie Pets ships to customers in most countries worldwide. Available destinations and delivery options may vary depending on product, carrier availability, local law and import restrictions.

Order Processing and Delivery Estimates

We aim to prepare and dispatch orders as quickly as reasonably possible. Delivery times displayed at checkout, on product pages or in shipping confirmations are estimates unless expressly stated otherwise.

Customs checks, carrier disruption, severe weather, local delivery conditions, public holidays and events outside our reasonable control may cause delays.

Shipping Addresses

You are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately. We cannot guarantee an address can be changed once fulfilment has begun.

If a parcel is returned, delayed or lost because the delivery information supplied was incomplete or incorrect, we may charge or deduct actual additional shipping and handling costs where permitted by law.

International Shipping, Customs and Taxes

We try to make international delivery as smooth as possible and, where checkout expressly states that import duties or taxes are prepaid or included, we will handle them accordingly.

Unless checkout expressly states otherwise, international orders may be subject to import VAT, duty, brokerage, customs-clearance fees or other local charges imposed by the destination country or carrier. These charges are generally the responsibility of the recipient.

If a parcel is held by customs because a payment, document, identity check or local import requirement is outstanding, the customer is responsible for completing the required local action where the obligation legally falls on the recipient. We will provide reasonable shipping documentation and assistance where possible.

Refused, Unclaimed or Customs-Held Parcels

If you refuse a parcel, fail to collect it, do not pay a recipient-side customs or import charge that was properly your responsibility, or fail to complete a required local import process, the parcel may be returned to us, held, abandoned or destroyed by the carrier or customs authority.

If the parcel is returned to us, any eligible refund will normally be processed after receipt. Where legally permitted, we may deduct actual unrecoverable costs caused by the refusal or failed delivery, including original shipping, return shipping, customs, duty, brokerage, storage and carrier charges.

These provisions do not limit rights that cannot lawfully be excluded, including rights relating to faulty, misdescribed or non-conforming goods.

International Returns

For voluntary international returns, the customer is responsible for return shipping and for correctly declaring the parcel as returned goods. Any customs, import, brokerage or carrier charges generated by the return may be deducted from the refund where they are properly the customer's responsibility and where the law permits.

For faulty or non-conforming goods, we will bear reasonable return costs where required by law.

Tracking and Delays

Where tracking is available, we will provide tracking information after dispatch. Tracking scans may occasionally be delayed or incomplete. If your order appears materially delayed, contact us and we will investigate with the carrier.

Country Restrictions

We may be unable to ship certain products to particular destinations because of carrier limitations, import rules, sanctions, safety restrictions or other legal requirements. We may cancel and refund an affected order if we cannot lawfully or reasonably complete delivery.

Risk in the Goods

To the extent required by applicable consumer law, responsibility for the goods remains with BelleVie Pets until delivery to you or to a person you nominate to receive them.

Contact Us

If you need help with an order, return, exchange, shipping question, product query, privacy request or anything else, you can contact BelleVie Pets through any of the following methods:

• Email: support@bellevie.pet
• Contact page: visit our Contact Us page at bellevie.pet/pages/contact.
• Live chat: use the live chat button shown at the bottom-left of our website when available.

Postal address:
13 Freeland Park
Lytchett Matravers
Poole
BH16 6FH
United Kingdom